Terms and Conditions

RETURN AND REFUND POLICY

RIGHT OF WITHDRAWAL

  • Orders cannot be canceled or exercise the right of withdrawal BEFORE they arrive, you must wait for the person to receive it and return it as we explain below. Since through our system and carrier orders cannot be canceled and returned to origin, returns can only be made when they have been received.
  • If it is a product that is currently on promotion or that has a discount applied such as free shipping or a discount that is current on the page such as a 10% discount, you do not have the right to retract it.
  • If once you receive the product you wish to exchange or return it, you can do so by following the following steps:
  • If it is a product on promotion, discount or auction, the right of withdrawal is not possible.
  • Notify SHALOM BONIC within five business days of receiving the product and through our authorized channels indicated below, that you wish to exercise your right of withdrawal.
  • You must assume the costs of returning the product, correspondence, freight and insurance.
  • The product cannot be damaged or damaged due to actions attributable to the customer. You must return the product in the same conditions in which you received it and guarantee its integrity; The process can only be started when the products show no traces of having been opened or used and have intact labels, accessories and original packaging and provided that they are in a state of impeccable cleanliness as well as the perfect condition of the box and the accessories.
  • It will be your responsibility to take the appropriate measures so that the product is received in perfect condition, including its box and that it does not suffer damage during transport.
  • You must present us the invoice or equivalent document along with the product in any of our stores or send them directly to our main address at Calle 8 N0. 29-32 High meadow suitable 101, in the same way we sent it to you.
  • The refund will be made to the same payment method used at the time of purchase.
  • This right only applies to purchases made through this website. It does not apply to purchases you have made in our establishments.

OUR POLICIES

  • Delivery times on average 3-5 business days from Monday to Friday, not counting Saturdays, Sundays or holidays.
  • It is an AVERAGE, it can even be more than 5 business days if we are in promotions, combos, collection launches or some event that can cause us to have order congestion.
  • Tracking information will be sent out in 3-5 business days, it may even be longer if we are in congestion of orders, you will receive a text message, no text message means that your order has not been shipped yet
  • The summary of the order is sent to the emails, and the invoice will arrive physically with the order.
  • ORDERS DO NOT ALLOW ANY TYPE OF MODIFICATION, it is not possible to add products or remove them, if you have already confirmed the order, paid for it, or still have an effect or ballot code, it is NOT possible to modify the order, it will remain as is which as you confirmed on the website
  • We do not commit to exact delivery dates. We ship in order of payment.
  • SHALOM BONIC billing is electronic, it is a POS system with an electronic purchase slip that arrives on the outside of the order, the email document is a summary of the order, it is not equivalent to an invoice, since that for this type of commerce electronic invoicing is mandatory.
  • Welcome to the SHALOM BONIC website (hereinafter SHALOM BONIC). Please keep in mind that average delivery times are 10-15 business days between Monday to Friday NOT counting Saturdays, Sundays, or holidays, that is, a week, it may be more or less this time, since it depends on many factors such as transportation, number of orders, distance from the delivery site, road conditions, weather among many others.
  • For resolution of delivery news by the carrier, address changes, product changes, products in poor condition, the response time through the “contact us” channel the response time will be between 1- 5 business days between Monday to Friday NOT counting Saturdays, Sundays, or holidays.

Below, you will find the terms of use of our page, the operating conditions and policies of the company and the associated services presented here. We recommend that you read them carefully, since by accessing our site you acknowledge that you have accepted them, and therefore you are bound by them, without limitation or reservation.

SHALOM BONIC reserves the right to unilaterally modify the designs, presentation or configuration of this page. In the same way, these Terms and Conditions may vary without prior notice and without requiring any communication. This will not generate the right to claim or compensation in favor of the user. When you access this site you accept these Terms and Conditions with any modifications that have been made.

IMPORT RESTRICTIONS

The importation of our products to any country may be subject to customs retention. This may apply to any order containing the aforementioned products.

The competent authorities (or we, SHALOM BONIC, at the request of these authorities) may request the import license or other documents - such as the NOM letter, a conferred order, among others -, which will be restricted to a formal import process that may require registration in the Register of Importers and/or Register of Importers of Specific Sectors (Footwear or Textile), or the use of a customs agent. Any of these processes are not the responsibility of SHALOM BONIC, so they must be processed by the client themselves.

If your product was detained in customs, you will not be able to cancel the purchase until you meet the requirements of the Tax Authorities, or until you request the return of the package to its place of origin with the corresponding courier service . If you want to make an exchange or return, you must have customs deliver your products to send them to the SHALOM BONIC returns logistics agent.

If you receive an alert about the claimed procedures, either through DHL or a customs agent, and do not respond within the designated legal period, or even if you begin to reach an agreement but do not achieved for any reason, SHALOM BONIC will consider the transaction to be terminated for all purposes and you will not be able to request a refund.

If your order is detained in customs, please respond to communications from DHL or any customs representative in an efficient manner and contact SHALOM BONIC Customer Service as soon as possible. as soon as possible.

Background of the requirement:

The federal government decreed, on August 29, 2014, a new series of measures and import restrictions, with the objective of preventing the devaluation of its products and increasing the competitiveness of its local manufacturing.

The Ministry of Finance and Public Credit disclosed an extension to this requirement, effective from March 2015, which was revoked as of June 20.